Items will be shipped with the best possible packing. Clay-made items sometimes have minor imperfections and also may result in minor chippings during, packing, handling, and delivery. If evidence is provided for imperfections and minor damages, discounts could be offered. In case of excessive damages, we would request the packaging and material to be preserved for inspection by UPS/USPS and return. A full refund will be made if the product is excessively managed and not fit for use.